How To Protect Your Account
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Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password.
Branch hours are temporary changed to support our continued efforts to keep our customers and employees safe during this challenging time.
Please use our new Branch Call Center which has live customer service representatives.
Our Branches and Call Centers will be closed on all 2022 federal holidays including: Memorial Day: Monday, May 30; Juneteenth: Monday, June 20; Independence Day: Monday, Jul 4; Labor Day: Monday, Sep 5; Columbus Day: Monday, Oct 10; Veterans Day: Friday, Nov 11; Thanksgiving: Thursday, Nov 24; Christmas Day: Monday, Dec 26, 2022; New Year's Day: Mon, Jan 2.
| Call Center |
| Tel: 1-212-285-4770 press 4 then press 3 |
| Business Hours: |
| Mon-Fri: 8:30 AM-5 PM |
| Sat and Sun: 9:30 AM-3 PM |
| Bowery Branch
Address:6 Bowery, New York, NY 10013 |
Brooklyn Branch 4824 8th Ave, Brooklyn, NY 11220
|
| Flushing Branch
Address:36-30 Main Street, Flushing, NY 11354 |
Edison Branch
Address: 869 US Highway 1, Edison, NJ 08817
|
| PA Branch
Address:147 North 10th Street, Philadelphia, PA 19107 |
Contact Us by Phone
- Please contact our Call Center(information provided above) for online banking and mobile banking login issues during Call center business hours.
- 24/7 Telephone Banking Services: Please call 1-888-818-6613. Telephone banking is available in English and Mandarin.
- For other inquires or issues, please call the main number 212-285-4770 then followed by a 4 digits extension number, Monday through Friday, 9:00am to 5:00pm EST.
| Department | Extension |
| New Loan Inquiries | 6111 |
| Loan Payment | 6117 |
| Property Tax & Insurance | 6116 |
| Loan Payoff | 6115 |
| Other Loan Questions | 6118 |
| Secured Credit Card | 6126 |
| Debit Card, Wire or Check issue | 6126 |
| Accounting Dept. Accounts Payable | 2163 |
| Accounting Dept. Other Questions | 2169 |
Write to Us
Abacus Federal Savings Bank
6-8 Bowery, DOD 3rd Floor
New York, NY 10013
Email Us
For account-related issues please email: onlinebanking@abacusbank.com
If you are an Online Banking customer, please log in to Abacus Federal Savings online banking to send a secure email.
For loan payment questions please email: LoanHelp@abacusbank.com
For mortgage-related issues please email: LoanServicing@abacusbank.com
Press Inquiries
Please contact Vermonie Ngu, for all press-related inquiries at vermoniengu@abacusbank.com.
*Important: For your protection, DO NOT include confidential personal information such as account numbers or Social Security numbers in your message to us.