How To Protect Your Account
Download Our Mobile App
Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password.
Contact Us Page
Locate Us
Branch hours are temporary changed to support our continued efforts to keep our customers and employees safe during this challenging time.
Please use our new Branch Call Center which has live customer service representatives.
Our Branches and Call Centers will be closed on all 2025 federal holidays including: Martin Luther King Jr. Day: Monday, January 20; Presidents Day: Monday, February 17; Memorial Day: Monday, May 26; Juneteenth: Thursday, June 19; Independence Day: Friday, Jul 4; Labor Day: Monday, Sep 1; Columbus Day: Monday, Oct 13; Veterans Day: Tuesday, Nov 11; Thanksgiving: Thursday, Nov 27; Christmas Day: Thursday, Dec 25; New Year's Day: Thursday, Jan 1, 2026
| Call Center |
| Tel: 1-212-285-4770 press 4 then press 3 |
| Business Hours: |
| Mon-Fri: 8:45 AM-5:00 PM |
| Sat and Sun: 9:45 AM-3:00 PM |
- Bowery Branch
Address:6 Bowery, New York, NY 10013
Tel:1-212-285-4770
Fax:1-212-566-4067
Business Hours:
Mon - Fri: 9:00 AM-4:00 PM
Sat: Closed
Sun: 10:00 AM-2:00 PM - Brooklyn Branch
Address: 4824 8th Ave, Brooklyn, NY 11220
Tel: 1-212-566-0460; Fax: 1-212-566-4067
Business Hours:
Mon - Fri: 9:00 AM-4:00 PM
Sat: 10:00AM-2:00PM
Sun: Closed Until the End of December 2025
Flushing BranchAddress:36-30 Main Street, Flushing, NY 11354
Tel:1-718-350-6555
Fax:1-212-566-4067
Business Hours:
Mon - Fri: 9:00 AM-4:00PM
Sat: 10:00 AM-2:00 PM
Sun: Closed
Edison BranchAddress: 869 US Highway 1, Edison, NJ 08817
Tel: 1-732-650-0022
Fax:1-212-566-4067
Business Hours:
Mon - Fri: 9:00 AM-3:00 PM
Sat & Sun: Closed
PA BranchAddress:147 North 10th Street, Philadelphia, PA 19107
Tel: 1-215-627-9200
Fax:1-212-566-4067
Business Hours:
Mon - Fri: 9:00 AM-3:00 PM
Sat & Sun: Closed
Contact Us by Phone
- Please contact our Call Center(information provided above) for online banking and mobile banking login issues during Call center business hours.
- 24/7 Telephone Banking Services: Please call 1-888-818-6613. Telephone banking is available in English and Mandarin.
- For other inquires or issues, please call the main number 212-285-4770 then followed by a 4 digits extension number, Monday through Friday, 9:00am to 5:00pm EST.
| Department | Extension |
| New Loan Inquiries | 6111 |
| Loan Payment | 6117 |
| Property Tax & Insurance | 6116 |
| Loan Payoff | 6115 |
| Other Loan Questions | 6118 |
| Secured Credit Card | 6126 |
| Debit Card, Wire or Check issue | 6126 |
| Accounting Dept. Accounts Payable | 2163 |
| Accounting Dept. Other Questions | 2169 |
Write to Us
Abacus Federal Savings Bank
6-8 Bowery, 3rd Floor
New York, NY 10013
Attention: Department of Deposit
Email Us
If you are an Online Banking customer, please log in to Abacus Federal Savings online banking to send a secure email.
If you don't have an Online Banking Account. Please enroll by clicking here (You only need a deposit or a loan account) -> ONLINE BANKING ENROLLMENT
Press Inquiries
Please contact Vermonie Ngu, for all press-related inquiries at vermoniengu@abacusbank.com.
*Important: For your protection, DO NOT include confidential personal information such as account numbers or Social Security numbers in your message to us.