We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during, and after your loan closes.

For loan servicing questions, including payments, property tax & insurance, payoffs, and other questions please email: Loanservicing@abacusbank.com or call (212) 285-4770, dial "4" for English, then dial "2" for the loan servicing department.

Contact us with other questions:

Customer Support Main Number: 1 (212) 285-4770

Business Hours: Mon - Fri 9 am – 5 pm, EST

Loan Servicing Department Address:

Abacus Federal Savings Bank

Loan Servicing Department
8 Bowery FL3
New York, NY 10013

Fannie Mae Delinquency Management and Default Prevention

If you are having financial difficulties with your Fannie Mae loan and need to be considered for assistance, please contact us for options. Your primary contact is listed below:

Alice Poon
Loan Servicing Supervisor
Email: Loanservicing@abacusbank.com
Loan Servicing Dept.
Phone: (212)-285-4770 Ext. 2112

Fannie Mae Delinquency Management and Default Prevention
*Issue Escalation Process*

If you believe any of the issues below fit your situation...

• Allegations that Abacus Federal Savings Bank did not evaluate your situation for foreclosure prevention alternatives or that you were inappropriately denied a foreclosure prevention alternative.
• Inappropriate initiation or failure to suspend foreclosure actions.
• Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.
  
  

Please contact:
Krystian Naroznik
Loan Servicing Manager
Email: krystiannaroznik@abacusbank.com
Phone: (212) 285-4770 Ext. 2110

Upon receipt of your request, we will within three (3) business days following receipt of your escalated case, acknowledge your inquiry in writing via e-mail, fax, or mail, and provide you with a date by which we will resolve the escalated case, which shall be no greater than 15 days from the receipt date of the inquiry.

If we fail to resolve the escalated case by the stated date, we may extend the resolution date for an additional 15 days; however, the total time for resolution of an escalated case will not exceed 30 days.

Within five business days of identifying the proposed resolution, we will communicate to you in writing the proposed resolution and next steps, if applicable.

To check to see if your loan is a Fannie Mae loan, utilize the website addresses below:

www.fanniemae.com/loanlookup